The College of Massage Therapists of New Brunswick (CMTNB) takes all complaints and concerns seriously. The process by which the CMTNB handles complaints and discipline is established through legislation as set out by the Massage Therapy Act (2013). This allows any member of the public the right to have his/her complaint about a Massage Therapist’s conduct, competency or capacity investigated.
All complaints must be submitted in writing to the CMTNB Registrar at:
College of Massage Therapists of New Brunswick (CMTNB)
P.O. Box 238
Miramichi, NB E1V 3M3
The written complaint should include:
- your name, mailing address
- the name of the Massage Therapist to whom the complaint is against
- the time, place, date(s) and details of the event(s).
The Complaints Committee will notify the massage therapist in question of the complaint being investigated and give thirty days in which the massage therapist may submit in writing to the Complaints Committee any explanations or representations he/she may wish to make concerning the complaint. The Complaints Committee may proceed with the hearing in his/her absence.
In situations whereby the complaint can be satisfactorily resolved to the satisfaction of the complainant and massage therapist, no further action may be required.
In other instances however, following investigation, the Complaints Committee may:
- Take no further action due to the nature of the complaint being frivolous or vexatious or if there is insufficient evidence of professional misconduct, incompetence or incapacity
- Address the professional misconduct, incompetence or incapacity of the member, whole or in part, as is consistent with the Massage Therapy Act or by-laws, which may require further action, discipline and/or investigation.
Both the complainant and the Massage Therapist complained against will receive a written copy of the final decision made.
- direct the Registrar to impose specified terms, limitations and conditions on the massage therapist’s right to practise; or
- direct the Registrar to suspend the massage therapist’s right to practise.
Whereby the Board of Directors intends to take action with respect to this, the massage therapist will be notified of the Board’s intention in writing. The massage therapist will have ten days after the notice is received, to make representation to the Board of Directors in respect of the matter.